Question 1

🎟️ How will I receive my tickets?

Accepted Answer

Once your order is complete, your tickets will be sent to the email address you provided at checkout. You can show them on your smartphone or bring a printed copy to the entrance.

Question 2

📩 I haven’t received my ticket email – what should I do?

Accepted Answer

Please check your spam or junk folder first. If you still cannot find anything, please email us and include your name and the concert you booked.

Question 3

🎫 Can I buy tickets at the door?

Accepted Answer

If the concert is not sold out, tickets may still be available at the door. As we cannot guarantee availability, we recommend booking your tickets online in advance.

Question 4

🔄 Can I cancel or return my tickets?

Accepted Answer

Tickets already purchased are generally non-returnable and non-refundable.If you can no longer attend a concert, you are welcome to pass on or resell your tickets privately to friends, family or other interested people.

Question 5

♿ I use a wheelchair – can I attend the concert?

Accepted Answer

Of course! If you need a wheelchair space, please email us before buying your ticket at magnusb@soundfactory-web.de. This allows us to check which space is most suitable at the venue and make the necessary arrangements. If you need a companion because of a disability, your companion can attend the concert free of charge. We will reserve spaces for you and your companion in advance.

Question 6

⏰ When do doors open?

Accepted Answer

Doors usually open around 45 minutes before the concert starts. Please note that, depending on the venue and programme, late admission after the concert has started may no longer be possible, to avoid disturbing the performance and other guests.

Question 7

👶 Can children attend the concert?

Accepted Answer

Children are very welcome. As this is a concert, please ensure that other guests are not disturbed during the performance.If a child becomes restless during the concert, we ask the accompanying adult to step outside the concert hall with them for a moment if necessary.

Question 8

👗 Is there a dress code?

Accepted Answer

Nein. Komm einfach so, wie du dich wohlfühlst. Von Jeans und Sneakern bis zum schicken Abendoutfit ist alles willkommen.

Question 9

🎹 What can I expect at a concert?

Accepted Answer

Dich erwartet kein steifer klassischer Konzertabend, sondern ein atmosphärisches Klavierkonzert, bei dem Musik und Stimmung im Mittelpunkt stehen. Je nach Programm treffen bekannte Werke aus Klassik, Filmmusik und weiteren musikalischen Welten aufeinander.Die genaue Programmbeschreibung findest du auf der jeweiligen Veranstaltungsseite.

Question 10

⏱️ How long is the concert?

Accepted Answer

Die genaue Dauer kann je nach Programm etwas variieren. In der Regel kannst du mit ungefähr 80-90 Minuten Konzertdauer + Pause rechnen.

Question 11

🥂 Is there an interval, and are drinks available?

Accepted Answer

There is usually an interval, and drinks are generally available at the venue. If a venue does not sell drinks, we will email you in advance so you can bring your own.

Magnus Baumgartl
PIANIST | MUSIC EDUCATOR

Lindenberg: Piano Under The Stars

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